Page 212 - DMGT106_MANAGING_HUMAN_ELEMENTS_AT_WORK

Managing Human Element at Work

Notes • Research on grapevine accuracy shows that out of the total communication bits, well
over three-fourths are accurate.
• The grapevine carries the type of personal information not generally communicated
through formal channels.

• An organization’s effectiveness depends upon the performance of numerous small
groups which function and interact within the overall organizational system.
• Interpersonal conflicts also result when there is a lack of clarity in terms of
understanding one’s role in a given situation with respect to another person.

8.16 Keywords

Communication: Communication is of vital importance in projecting the image of an enterprise
in the society.
Grapevine: Grapevine information is mostly oral. But it can be written also, as in the case
of two employees working in two branches of a company exchanging information through
teleprinter.
Interorganizational conflict: Conflict occurring between two organizations is called inter-
organizational conflict. Corporate takeovers, mergers, and acquisitions can also produce
interorganizational conflict.

Intragroup conflict: It is a form of interpersonal conflict. It includes disagreements between
group members on certain issues, thereby leading to ineffectiveness in the group’s functioning.

Upward communications: It flows from the subordinates to superiors and are called upward
communications. These communications generally act as a feedback.

1. Communicate with your friend and use (non-verbal communication)
body language to show the speaker that you are engaged in the
conversation and open to hearing.
2. List the barriers of effective communication.

8.17 Review Questions

1. What is the purpose of communication? Explain in detail.
2. Why is communication necessary in organization? Explain.

3. How can you explain the formal communication?
4. What is the informal communication?

5. What are the communication networks?
6. Briefly explain about the communication barriers.
7. What is the conflict? Also, explain the attitude towards conflict.

8. Explain the sources of conflict.
9. What are the types of conflict? Explain in detail.
10. Explain the resolving vs managing conflict.

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