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Unit 12: Handling Stress at Workplace

12.14 Review Questions Notes

1. Based on your own experience as a student, identify a situation that was a source of
stress to you.
2. What were the factors that contributed to the stress and what was the impact?

3. Discuss the general adaptation syndrome with examples. How does it relate to the
tolerance level of individuals in organizations?
4. What are the factors that influence an individual’s experience of stress? How do these
factors affect the level of stress? Discuss with examples.
5. Stress in our daily life is the result of many interacting factors. Identify these factors and
diagnose their impact on human and organizational behaviour.
6. Do managers with Type A personality make better managers? Why or why not?
7. Outline the major consequences of stress. How do physiological and psychological
consequences impact the health of an individual? Discuss.
8. One of your colleagues remarks that he is feeling burnt out. How would you determine,
on the basis of your understanding of job burnout, whether he is burnt out or not?

9. Highlight the process of management of stress with the help of an example.
10. Discuss some of the individual coping strategies of stress. What can organizations do to
help manage the stress of the employees more effectively?

Answers to Self Assessment
1. (a) 2. (c) 3. (a) 4. (d) 5. (a)
6. (d) 7. (a) 8. (c) 9. (b) 10. (c)

11. energy 12. interactive 13. stressful
14. Thomas Holmes and Richard Ruhe 15. different factors

12.15 Further Readings

Tolley’s Managing Stress in the Workplace, by Carole Spiers.

Handling Stress Positively, by Graham Willcocks and Steve Morris.

http://www.who.int/occupational_health/publications/en/oehstress.pdf

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