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E-Commerce and E-Business

1. Analysis Phase: In the analysis phase, the customer requirements, current process flow in the
organization, benchmark of the best industry practices, and the target performance objectives
must be understood. It also helps define the core business processes that are the immediate
principles for BPR. At this stage, the mandate of the management must be reconfirmed according
to the expectations to ensure the progress of the reengineering project.
2. Design Phase: The BPR’s design phase has to deal with the design principles in categories like:
(a) Service Quality: To design processes that relates to customer contact.
(b) Workflow: To manage workflow through various steps.
(c) Workspace: To deal with layout operations and economic issues.
(d) Workforce: To focus at the workflow’s design stage as they are the ones that make the
reengineering project work.
(e) Information Technology: To maintain state-of-art IT as an enabler of reengineered processes.
3. Implementation Phase: The implementation phase of BPR helps to plan logistics, training, facilities
modifications, and manage transition.

Modeling and simulation tools help model a complicated process and predict their performance. A
model consists of objects and their relationships and tries to replicate a real life system. Such tools assist
in analysis stage. A BPR model can be developed by combining a set of local workflow models. The
local workflow model combines the flow of work for one or many business processes.
8.2.1 Rapid Re Methodology
This methodology is advocated in American Management Association seminars. This methodology
covers five stages, they are:
1. Preparation: The people in BPR team must be mobilized, organized and energized. The BPR
project team must also have insiders who have complete knowledge of procedures, and outsiders
who are experienced and creative.
2. Identification: A customer-oriented process model must be developed for a business. The
developed model should include divisions or sections that are customers of other divisions.
3. Vision: Select the processes that need to be reengineered. Also, formulate the redesign options that
are capable of achieving the breakthrough performance.
4. Solution: Define the social and technical requirements for new processes and develop the detailed
implementation plans.
5. Transformation: Implement the reengineering plans.

The Rapid Re methodology with these 5 stages are shown in Figure 8.8.

Figure 8.8: Rapid Re Methodology

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