Page 114 - DCAP306_DCAP511_E-COMMERCE_AND_E-BUSINESS

Unit 8: Business Process Reengineering – Model and Methodology

Source: Bajaj. K., and Nag. D. (1999). E-Commerce: The Cutting Edge of Business. New Delhi: Tata McGraw-Hill
Publishing Company Limited. Page 243.
Each project needs to customize their tasks according to their needs. Sometimes, most of the tasks might
not be required or they need to be grouped together. Similarly, stages 1 (preparation) and 2
(identification) identifies all the key processes. However, BPR may confine to just a few, as the
organization might not be willing to start company-wide reengineering. Therefore, the methodology
must tailor to the problem environment.
8.2.2 Project Reengineering Life Cycle (PRLC)
The PRLC approach is a BPR methodology that identifies the 6 stages in a reengineering project. They
are:
1. Envision
Envision stage involves the following steps:
(a) Securing of management commitment.
(b) Identifying the reengineering opportunities.

(c) Determining the enabling technologies like EDI, EC, IT, and so on.
(d) Aligning with the corporate strategy by developing the strategic alignment model.
2. Initiate
Initiate stage involves the following steps:
(a) Organizing the reengineering team.
(b) Building the performance goals based on quality, cost, time, and so on.

3. Diagnose
Diagnose stage involves the following steps:
(a) Documenting prevailing processes.
(b) Discovering pathologies.
4. Redesign
Redesign stage involves the following steps:
(a) Designing of new process.
(b) Designing of human resource architecture.

(c) Developing prototype.
(d) Selecting the IT platform.
(e) Exploring another design.
5. Reconstruct
Reconstruct stage involves the following steps:
(a) Installation of IT.

(b) Reorganization.
6. Monitor
The monitor stage involves the following steps:
(a) Measurement of performance.
(b) Basis to improve quality.

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