Page 169 - DCAP307_PLANNING_AND_MANAGING_IT_INFRASTRUCTURE

Manmohan Sharma, Lovely Professional University
Unit 10: Enterprise Resource Planning – I

Unit 10: Enterprise Resource Planning – I Notes

CONTENTS
Objectives

Introduction
10.1 Enterprise Resource Planning
10.2 ERP and CRM
10.3 ERP and SCM
10.4 Benefits of ERP
10.5 ERP Issues
10.6 Summary
10.7 Keywords
10.8 Review Questions
10.9 Further Readings

Objectives

After studying this unit, you should be able to:
Identify the concept of ERP
Discuss the relationship between ERP and CRM
Explain the relationship between ERP and SCM
Discuss the benefits of ERP
Recognize the issues related with ERP

Introduction

Enterprise Resource Planning (ERP) is an industry term for the broad set of activities that helps
a business manages the important parts of its business. The information made available through
an ERP system provides visibility for key performance indicators (KPIs) required for meeting

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corporate objectives. ERP software applications can be used to manage product planning, parts
purchasing, inventories, interacting with suppliers, providing customer service, and tracking
orders. ERP can also include application modules for the finance and human resources aspects of
a business. Typically, an ERP system uses or is integrated with a relational database system.
With the advance of enterprise wide client/server computing comes a new challenge: how to
control all major business processes with single software architecture in real time. Such an
integrated software solution, known as enterprise resource planning (ERP) or just enterprise
systems, is a process of planning and managing all resources and their use in the entire enterprise.
10.1 Enterprise Resource Planning
Enterprise Resource Planning (ERP) is an enterprise-wide information system designed to
coordinate all the resources, information, and activities needed to complete business processes
such as order fulfilment or billing.
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