Page 181 - DCAP307_PLANNING_AND_MANAGING_IT_INFRASTRUCTURE

Unit 10: Enterprise Resource Planning – I

Size Matters and so Does Cost Notes
Reduced Costs
With Ramco’s solution Adani could cover all its core business processes of container
terminal management for their container yards across the country. This provided greater
efficiency and transparency in its operations with a high degree of automation coupled
with container tracking. The solution covered areas such as yard plan-ning, terminal
operations, transportation, train planning and container consolidation and warehousing
and translated into an ongoing cost savings of 27%. Container rehandling was another
area which immediately experienced cost benefits of more than 15% by reducing material
and manpower expenses. Adani’s warehousing facility, which was a key income generator,
could now be efficiently optimised to ensure that the warehouse capability was utilised to
a maximum.
Increased Efficiency
The system’s capacity to generate varied reports ensured that all the people in the
operations had a constant update on their own functions as well as how it interlinked and
affected other functions. This ensured that the supply chain links worked to maximum
efficiency and immediately highlighted breaks in the chain if and when they happened so
that corrective action could be immediately taken.
Transparency

The solution helped Adani to draw all its disparate processes together to give the company
instant access to information and valuable insights into their business.
Question

Analyse how the ERP solution helped Adani in:
(a) instant availability and accessibility of information at all processing desks.
(b) reduction of processing & documentation time/paperwork.
(c) better cargo & space management.

(d) fast and efficient load/discharge operations.
(e) improved productivity.

Source: http://www.ramco.com/downloads/CS-Adani.pdf

10.6 Summary

Enterprise Resource Planning (ERP) is an enterprise-wide information system designed
to coordinate all the resources, information, and activities needed to complete business
processes such as order fulfilment or billing.
The term ERP originally referred to how a large organization planned to use organizational
wide resources.
CRM means “customer relation management.” which is software designed to manage all
customer interactions in an organized way.

Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)
systems are the two of the most popular business systems, sharing some common features
but differing in most.

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