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Unit 10: Enterprise Resource Planning – I

8. Describe the various issues related to ERP that companies need to understand to increase Notes
the success rate of the ERP project.
9. How ERP keeps track of all the change logs made by an employee? Discuss.

10. Make distinction between CRM and SCM.

Answers: Self Assessment

1. ERP 2. Software
3. data store 4. CRM
5. Entrepreneur 6. Supply chain
7. Supply Chain Management (SCM) 8. Vendors

9. False 10. False
11. True 12. True
13. False 14. True

15. True
10.9 Further Readings

Books Christian N. Madu. (2005). ERP and Supply Chain Management, Chi Publishers
Inc.
Stephen Harwood. (2003). ERP: The Implementation Cycle, Butterworth-
Heinemann.
Daniel E. O’Leary. (2000). Enterprise Resource Planning Systems: Systems, Life
Cycle, Electronic Commerce, and Risk, Cambridge University Press.
N. K. Venkitakrishnan. (2004). Enterprise Resource Planning: Concepts and Practice,
PHI Learning Pvt. Ltd.

Online links http://searchsap.techtarget.com/definition/ERP
http://www.erppandit.com/erp-advantages.html
http://www.allbusiness.com/sales/customer-service/1347-1.html#
axzz2HTf9xEgg
http://www.esallen.com/professional/papers_presentations/business_
school/ERP_vs_SCM.pdf

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