Page 216 - DCAP307_PLANNING_AND_MANAGING_IT_INFRASTRUCTURE

Planning and Managing IT Infrastructure

Notes
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Caselet Knowledge Management Market to Increase Five-fold

he Indian market for knowledge management (KM) is expected to increase five-
fold to ` 152.7 crore by 2004-05, from ` 27.7 crore in 2001-02 — a CAGR of 75.6
Tper cent, says an IDC India report.
The composition of two major components – products (packaged KM applications) and
services (consulting, implementation, operation, support and training devices around
KM adoption) – is also expected to undergo a reversal during the forecast period. Currently,
the products account of 35 per cent, which is expected to increase to 50 per cent in 2004-05,
the report says.
The Indian market is expected to grow more in financial services, manufacturing, telecom
and professional services, Mr Kapil Dev Singh, Head, Software and Services, IDC India
Ltd, said in a release.
The KM market in India is in the nascent stage and is limited to only select verticals such
as banking, finance, consumer goods, dotcoms and IT service companies.
From the supplier side, the KM market is characterised by a number of specific offerings
from various types of local and global products and services companies. Currently, most
of the companies are offering solutions around a particular business problem in various
types of enterprises, says the release.
Source: http://www.thehindubusinessline.in/2002/06/28/stories/2002062800960700.htm

Self Assessment

Fill in the blanks:

1. .................................... is the ability to make effective decisions, and take effective action.
2. .................................... is a discipline that promotes an integrated approach to identifying,
capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets.

3. Knowledge Management (KM) refers to a .................................... approach to achieving
organisational objectives by making the best use of knowledge.
4. .................................... are often used to establish the relationships between organisations.

13.2 Applications and Benefits of Knowledge Management

Some applications have been implemented using a KM framework such as: knowledge creation,
knowledge assets, knowledge inertia, methods and techniques, KM development and history,
organisational learning, organisational innovation, organisational impact, intellectual capital,
strategy management, systems thinking, and artificial intelligence/expert systems.

The applications of knowledge management are:
 Knowledge creation
 Knowledge assets
 Methods and techniques

 KM development

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