Page 235 - DCAP208_Management Support Systems

Management Support Systems

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proved extremely successful in countering challenges encountered threatening its overall
mission (O’Leary, 2002).
The stores effective and reliable knowledge management skills have enhanced efficiency
in service delivery and customer care as well as development of great competition. The
corporation now seems success or failure of its business as a deliverable of staff
productivity. The management’s intellectuality focuses on strengthening the staff by way
of transformational leadership. The company plans language to its employee’s loyalty,
diligence and good conduct and this has gone along way into ensuring long service in
duty by the employees. Apt knowledge management in the company has enabled it to
satisfactorily solve all issues related to organizational practices and conduct as well as
make decisions and discover such issues as animosity.
How the Stores Apply Knowledge Management in Human Resource Management

Human resource strategies refer to the ways in organizations and business firms select,
recruit, train and nurture their workforces for effective performance and delivery of
services. Different human resource strategies are implemented by different organization
and much as this would be different, they all achieve similar or almost same goals. Effective
human resource strategies have enabled Wal-Mart to implement policies for management
of its vast human resource. The application of effective human resource management
strategies in the company is not a new phenomenon and this has enabled it receive much
recognition in the recent years all over the world.
As an integral part of knowledge management, Wal-Mart’s human resource management
strategies are used chiefly to enable the organization and its vast array of branches manage
their managerial activities through coordination of employee related processes. The
effective use of these strategies has resulted to improved return on investments and has
minimized the company’s financial risks. This has largely been achieved by integrating
skilled workforce with the firm’s existing workforce. This is done in line with the
organization’s future business plans and requirements for securing its future success and
survival. For that case, the organization implements human resource strategies taking
into account the current state of its business operations as well as its future goals and
objectives (O’Leary, 2002).
As Wolpert, (2001) says, the success of an organization more especially in the field of
knowledge management is determined mainly by the kind of Human Resource
management strategies displayed. Accordingly, Human Resource management strategies
involve the power of an individual to persuade and inspire others towards attaining the
objectives and goals of the organization. Managers across all Wal-Mart’s branches motivate
their workers to achieve the objectives and goals of the organization and outdo their
rivals. As leaders, they daily interact with workers freely and offer directions personally
and within teams, various departments as well as divisions. The effective and sound
management of Wal-Mart is a big strength to the organization in achieving is objectives
and remaining competitive.
Effective human resource management has contributed immensely to redefining
knowledge management at Wal-Mart stores. In its efforts to remain competitive, the
company has made substantial progress in relation to restructuring its long term objectives
so that it can stand abetter chance of achieving its goals.

Just like any other business, the Wal-Mart Stores Inc. has undertaken tremendous
transformations with regard to adoption and implementation of the best knowledge
management strategies. As an organization, it has found it useful for it to learn to manage
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