Page 238 - DCAP208_Management Support Systems

Unit 13: Knowledge Management

Notes
bolster up its knowledge management strategies and also focus on offering services and
products that meet its customer’s diverse needs. Wal-Mart expects to enhance its future
operations through the application of modern knowledge management techniques. This
will to a great extent result in improved employee training, innovation, apt responsiveness
and also a positive oriented organizational culture.
Question

Discuss the significance of knowledge management at the Wal-Mart stores.

Source: http://seo-kisumu.hubpages.com/hub/knowledge-management-a-case-study-of-wallmart
13.6 Summary

Knowledge management (KM) is a process that helps organizations identify, select,
organize, disseminate, and transfer important information and expertise that are part of
the organization’s memory.
Knowledge acquisition is quite simply the process of acquiring knowledge that is available
somewhere.

Knowledge application means making knowledge more active and relevant for an
organization in creating values.
Knowledge development is a building block which complements knowledge acquisition.
Its focus is on generating new skills, new products, better ideas and more efficient processes.
Knowledge creation is the key focus about creating new knowledge or innovating existing
knowledge for the organization.
Knowledge Engineering is a manner more sophisticated than the transcription to capture
parcels of tacit knowledge.

Information technologies offer a potentially useful environment within which to build a
multimedia repository for rich, explicit knowledge.

A KM process is put in place to optimize knowledge use and evolution in an enterprise.
It concerns in crucial manner knowledge actors: experts, specialists, competent people
without whom the knowledge capital would not have added value.

13.7 Keywords

Knowledge Acquisition: Knowledge acquisition is quite simply the process of acquiring
knowledge that is available somewhere.
Knowledge Application: Knowledge application means making knowledge more active and
relevant for an organization in creating values.
Knowledge Creation: Knowledge creation is the key focus about creating new knowledge or
innovating existing knowledge for the organization.
Knowledge Engineering: Knowledge Engineering is a manner more sophisticated than the
transcription to capture parcels of tacit knowledge.

Knowledge Gap: It is the difference between what the enterprise requires and what it currently has.
Knowledge Management (KM): Knowledge management (KM) is a process that helps
organizations identify, select, organize, disseminate, and transfer important information and
expertise that are part of the organization’s memory.

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