Page 236 - DCAP208_Management Support Systems

Unit 13: Knowledge Management

Notes
its people and business operations in a well planned and coherent framework which is
well reflected in the business’ strategy. This way, all its branches have been able to ensure
that all aspects of personnel management are reinforced for the purpose of improving and
developing the performance of the business.

Knowledge Management with Regard to Communication and Feedback at the Wal-Mart
At the Wal-Mart stores, knowledge management is made into use with regard to conflict
management and as such, a complex system of solving conflicts has been created. The
company’s intellectual negotiation capability enables it to differentiate between principles
and discover prone areas and discard them. Ascending principles and self-esteem are two
key issues that have been addressed appropriately through subjective application of
knowledge management in enhancing effective communication in company.

Managers at the Wal-Mart have succeeded primarily due to their ability to manoeuvre the
staff into undertaking positive transformations. The mangers are very intellectual in
tackling company targets and are able to dictate the decision making conclusions without
necessarily having to court grievances from some quarters of the staff. The management
is always ready to guide and protect the staff by providing articulate resources through
which the staff and the management can share their knowledge management experiences
and the management is always ready for unexpected issues raised by the staff. The
environment at the Wal-Mart stores encourages team work with great focus on future
growth.
Through the use of knowledge management practices, the Wal-Mart stores has managed
to usher in a new form of employee motivation that focuses on employee retention till
retirement and gives annual rewards to best performing employees with great emphasis
on appraisals as well as potentiality in performance and productivity. For this reason,
knowledge management at the Wal-Mart has greatly been enhanced by managers who
have always ensure that the staff are well maintained and can get time offs and cash
rewards which includes gift vouchers prioritizing family needs. Production and
performance has been achieved by the collective responsibility of the staff and the company
is now able to balance management roles with global trends in the same industry.
The Extent of Knowledge Management

Enhancing knowledge and talent management at the Wal-Mart’s intellect for quick
requirement has really widened its scope for global gains with respect to the corporation’s
targeted goals and tasks. At the Wal-Mart stores, assignments and projects are monitored
continuously. Checking operation progress thoroughly ensures high productivity and
performance for all staff. In the Wal-Mart jobs are always checked fully to ensure that staff
and employers blend for one target of productivity and targeted tasks. Continuous need
for productivity is essential for upheavals identification. Help in performance for staff has
significantly elevated the appraisal times thereby enabling constant blending between
managers and staff.
In enhancing the stores’ acceleration of performance, it has been extremely essential for it
to define its objectives. The company’s staff is very competent throughout the branches
and subsidiaries and thus, they can accept any new applications with respect to knowledge
management. Performing required duties on all necessary management issues will result
in excellence in the firm thus motivating the corporation’s all staff to go up the ladder.
Promotions for staff annually by “on the Job Training” achieve a greater scope in
implementation of the productivity and performance of staff and manager. At any moment,
appraisal granting it necessary to staff by pay grade increases moral and motivation of all
Contd....

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