Page 166 - DCAP302_ENTERPRISE_RESOURCE_PLANNING

Enterprise Resource Planning

notes of user personnel is critical. Usually for about one year the trauma of the new system is very
difficult to bear by all concerned. Adopting a thorough training program makes this difficult
period easier to cope with. There is a strong tendency to underestimate the magnitude required
in such a training program.
Wheatley reported a vice president of research for a large consulting firm saying that ERP software
is rarely the source of implementation problems. Nor was there a detectable difference in problems
across vendors or by location. poor training of users was blamed for most of the problems.
Organizations with higher proportions of new employees may find ERP implementation easier.
Firms with many employees with many years if experience require greater levels of change.
Managerial and professional employees are often easier to convince of the positive impact of ERP
on organizational effectiveness. Further, the degree of change required within the organization
can have an impact on ERP installation timing. If the system is implemented too quickly, this
may not provide sufficient time for the organizational climate to change.

Only 10 to 15 percent of ERP implementations run smoothly. Some of the pitfalls that Wheatley
reported were:
1. Placing employees in software–specific training, without attention to business processes.

2. Focusing training on command sequences without explanation of why.
3. Skimping on training time.
4. Solving problems the old way rather than learning the new system.
Training in new ERP systems is difficult for several reasons, including diversity, the complexity
of the new system, and the variety of training methods available. By their nature, ERP systems are
going to radically change how people do their jobs. The leading to user is to integrate computer
support to all aspects of the business, naturally leading to user diversity. These people also are
busy, especially in coping with the requirements of the new system. Training users in new ERP
systems can be extremely expensive more than 10 percent of total ERP system cost.
Experience has demonstrated the importance of training. The need for flexibility in timing and
place as well as the need for training in specific functions rather than the comprehensive ERP
system affect training delivery. This has led to creation of an entire industry providing ERP
training. Availability delivery formats include:
1. Web-based virtual training
2. Computer-based training

3. Video courses
4. Self-study books.
5. Pop-up help screens.
The next milestone shall be giving training to the end-users on the set-up, configuration,
transaction processing and report generation. This shall be the post-implementation training
phase.

Develop

1. Training strategy
2. Training Plan

3. Training Design
4. Materials

160 LoveLy professionaL university