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Sartaj Singh, Lovely Professional University Unit 2: ERP and Related Technology

unit 2: erp and related technology notes

contents
Objectives
Introduction
2.1 Why Process Re-engineering?

2.2 What Re-engineering is and is not?
2.3 How Re-engineering is different from Process Improvements?
2.4 Characteristics of BPR
2.5 Business Process Redesign: An Overview
2.5.1 What is Business Process Redesign?

2.5.2 How does BPR differ from TQM?
2.5.3 Process Improvement (TQM) versus Process Innovation (BPR)
2.6 What is a Business Process?
2.6.1 Davenport and Short (1990) prescribe a Five-step Approach to BPR

2.6.2 Customer Focus and Outcome Orientation
2.7 ERP and BPR
2.8 Management Information System (MIS)
2.9 Decision Support Systems (DSS)
2.10 Executive Information System (EIS)

2.11 Data Warehousing
2.12 Data Mining
2.13 Online Analytical Processing
2.14 Supply Chain Management

2.14.1 Managing the Chain
2.14.2 Supply Chain Management Problems
2.14.3 Supply Chain Business Process Integration
2.14.4 Distribution Supply Chain Feature Highlights
2.15 Summary
2.16 Keywords

2.17 Self Assessment
2.18 Review Questions
2.19 Further Readings

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