Page 125 - DENG401_Advance Communication Skills

Advanced Communication Skills

Notes Essential Elements
1. Introduce others in social settings: In social situations, follow established forms of
etiquette, even if they seem formal.

Example: In a social setting, a man is introduced to a woman. A younger person should
be introduced to an older person. Introduce everyone to a guest of honor regardless of their
gender or age.
2. Introduce others in business settings: Make business introductions on the basis of rank in
the organization, not gender and age. Present the person of lesser authority to the senior
person. If appropriate, indicate the person’s title or position in the company.

Example: If you are training a new employee named Krishna Welford and run into
Keshav Lane, say, “Keshav Lane, I’d like to present Rahul. Rahul is new in the Customer Service
Department. Rahul, this is our vice president of operations, Keshav Lane.”
3. Introduce clients and customers: Clients and customers are the basis of a business’
profitability, and should be considered the most important person when making
introductions. Use the client’s name first when making introductions. Follow this guideline
even if you are introducing a customer to the president of your company.

Example: Introduce Rahul to Ravi by saying, “Rahul, I’d like for you to meet Ravi. Ravi,
this is Rahul, the owner of Oceanside Village.”
4. Introduce one person to a group: Occasionally, you need to introduce a single individual
to a group of people in social and business settings.
In such situations, address the single individual first and then present the group members
to them. Give the names of the group members in the order in which each person is
standing or sitting.

Introductions at a meeting

118 LOVELY PROFESSIONAL UNIVERSITY