Page 129 - DENG401_Advance Communication Skills

Advanced Communication Skills

Notes 7. What is negotiation?
(a) Communicating to identify a mutually
(b) Mimicking the body language and gestures of another person
(c) An obstacle to effective interpersonal communication acceptable solution to a
problem
(d) Communicating to plan a meeting
8. What should you do as you look for solutions in a negotiation?
(a) Approach the discussion as if only one person
(b) Discount competing points of view
(c) Eliminate the most difficult solutions can win
(d) Look for common ground
9. Conflict in the workplace:
(a) should be avoided at all costs (c) is a signal the business is in trouble

(b) is a normal part of every business (d) creates customer relation problems
10. What should you do to manage conflict effectively?
(a) Keep communicating
(b) Focus on the problem, not the person
(c) Avoid manipulation and intimidation
(d) All of the above

5.12 Review Questions

1. You overhead the following comment during your first week at a new job: “Book learning
and technical know-how are not enough to advance a career.” Do you agree or disagree?
2. Many guidelines for communication include tailoring your message for your audience.
Do you think this is a guideline you will follow as much as possible? Why or why not?
3. Suppose you are helping to organize a meeting to solve a problem of retail theft where
you work. What types of strategies will you use to encourage productive discussion?

4. Companies and trade organizations develop ethical guidelines or codes of conducts for
their field. For example, the Association for Computing Machinery (ACM) has a code of
conduct for computing professionals (see www.acm.org/about/code-of-ethics). Should
all professions develop similar codes? How effective do you think they are?

5. You have been meeting with colleagues to find a way to complete an important project at
your company. After several meetings over lunch, you and the members of your team
reach a consensus during the third meeting and find a solution acceptable to everyone.
Later that day, you overhear one of the team members taking credit for the solution. What
do you do?

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