Page 128 - DENG401_Advance Communication Skills

Unit 5: Improving Informal Communication

Meeting: A meeting involves three or more people gathering to exchange information, make Notes
decisions, and solve problems.
Office Politics: The term office politics describes the interactions and relationships between
people within an organizations, usually focused on who is gaining or losing power and influence.
Persuasion: Persuasion is communication that guides other people towards the adoption of an
idea or action.

5.11 Self Assessment

Choose the appropriate answers:
1. The purpose of informal communication within an organization is to:

(a) Develop language skills (c) Inform, persuade, and promote goodwill
(b) Document procedures (d) Establish permanent policy guidelines
2. Which of the following is not an obstacle to effective information communication?
(a) Poor communication skills (c) Competition
(b) Staff meetings (d) Bias

3. How can you practice active listening?
(a) Turn toward the speaker and make eye contact
(b) Check the time to stay on schedule
(c) Disregard nonverbal signals to focus on the words
(d) Stay on top of your projects by responding to e-mail

4. What types of questions should you ask to show you are listening to a speaker’s message?
(a) Those that clarify points or vague ideas
(b) Open-ended questions
(c) Closed-ended questions
(d) All of the above
5. What does speaking persuasively involve?
(a) Deceiving others into taking action
(b) Guiding others to adopt an idea
(c) Pressuring someone to make a donation

(d) Disregarding the flaws in your idea
6. Why should you mirror someone when you are speaking persuasively?
(a) To keep them from getting complacent
(b) To solve problems
(c) To demonstrate your empathy with them
(d) To show them how they look

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