Page 190 - SOFTWARE TESTING & QUALITY ASSURANCE

Unit 12: Software Quality Assurance

inspecting the software engineering processes and various methods that are implemented to
ensure quality, such as the ISO 9000 model or CMM model.
• Information Technology can be defined as any equipment or interconnected system that is used in
the automatic attainment, storage, control, and transmission of data. Information technology
consists of computers, ancillary equipment, and software.

• The management of the IT infrastructure and IT services is called as IT service management
(ITSM). ITSM establishes the principles and practices of designing, delivering, and maintaining IT
services to an agreed-upon level of quality, with respect to the customer requirement.
• IT Service Management (ITSM) is completely based on two major categories of IT service -- one is
IT service support and the second one is IT service delivery.
12.5 Keywords

Ancillary Equipment: Support providing equipment.
Datum: Fact or a principle. .
Inspection: A group review on quality for written material.
Quality Audit: A systematic examination to determine whether the activities and results fulfill the set
quality agreement.

12.6 Self Assessment
1. State whether the following statements are true or false:
(a) Software quality is a mixture of factors that remains constant across various software
applications.
(b) Most of the principles and theories of quality management that are applied to a software
development and maintenance activities cannot be applied to IT related activities.
(c) A test group frames quality assurance policies and objectives in an organization.

2. Fill in the blanks
(a) ______________________ is an orderly procedure of inspecting a particular product or a
service that is being developed in meeting the required quality standards of the
organization.
(b) Periodical auditing and reporting systems are the basic tools of__________________.
(c) ________________________ serves as a main point of contact for customers and supports the
management process in providing the resolution.
3. Select the suitable choice for every question.

(a) Which of the quality factor identifies how far a software program executes its intended
function?
(i) Testability (ii) Portability (iii) Reusability (iv) Flexibility
(b) Which among the following guarantees that the principles, methods and procedures that
are in place are suitable for the project and can be implemented properly?
(i) Software quality control (ii) Software quality assurance
(iii) Software testing (iv) Software metrics
(c) Which of the following ensures that the performance aspects of the infrastructure are
supplied on time to meet up business requirements at an agreed upon cost?

(i) Problem management (ii) Capacity management
(iii) Change management (iv) Configuration management

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