Page 33 - DENG102_COMMUNICATION_SKILLS_II

Communication Skills-II

notes 5. Explain the barriers to communication. Also discuss the measures to overcome those
barriers.
6. Explain the two sides of effective communication.
7. Discuss the different types of non-verbal communication.
8. Why is listening, the most crucial out of all the communication skills?
9. “Non-verbal communication, when used along with verbal communication completes the
communication.” Discuss.
10. Discuss the tips for good public speaking and importance of public speaking.

answers: self assessment

1. True 2. True 3. Semantic
4. Individual 5. Flat 6. True

7. False 8. Complimentary 9. Body language
10. Facial11. Gestures 12. Proxemics
13. Paralanguage 14. Stress 15. Sign Language
16. False 17. True

1.9 further readings

Books Lesikar, Flatley, Basic Business Communication, 10th Edition, Tata Mcgraw Hill,
p.433.
M.J. Mathew, Business Communication, 2008, RBSA Publishers, Jaipur, India.
Meenakshi Raman, Prakash Singh, Business Communication, Oxford University
Press, 7th Impression 2008.
PD Chaturvedi, Mukesh Chaturvedi, Business Communication—Concepts, Cases
and Applications, 2007, Pearson Education.

28 lovely Professional university