Page 65 - DENG102_COMMUNICATION_SKILLS_II

Communication Skills-II

notes l Closer to actual verbal (oral) communication, and always accompanying body language, is
paralanguage. It is non-verbal because it does not involve words.
l In every organization there exists a very important factor of production, without which,
there will be no production. This factor of production is known as human resource. But it
is nothing as mechanical in human resource as the term. Human beings are all people who
have personal and professional lives, both merged together. So they are bound to have
informal discussions when they are in their offices.
l Besides the flow of information through the standard channels, in every organization a
flow of informal information also exists.

l In an army as well as in business there are many invisible informal information channels
which are important for mutual understanding and co-operation.

l Informal contacts between colleagues are a countermeasure against the ubiquitous
bureaucracy.
l When there is a positive atmosphere, employees often take the initiative to redress a
situation. In this way many mistakes are spontaneously fixed. Frictions and problems are
quickly spotted and rectified.
l Management should stimulate these informal communication channels because it is
impossible to cover everything by means of procedures.

l Good managers understand this and should try to keep these channels open or even create
them.

l Such informal communication channels perform even better when the focus and the
strategic goals of the company are understood throughout the entire organization.
l Informal conversation is otherwise also very important for an organization as it develops a
feeling of camaraderie among the employees, at the same time is often used for transferring
information to a source.

l But it has certain disadvantages also. If the informal conversation becomes too personal,
it may breed negative behaviour among people, resulting in the existence of petty politics
among the staff members.

3.4 keywords

Circumvent: To avoid or get around by artful maneuvering

Conference: To describe a gathering of a larger scale, for a specific purpose
Debate: Formal method of interactive argument
Eye Contact: Looking into the eyes of the person to whom one is talking
Paralinguistic : A type of non-verbal communication that includes articulation, pronunciation,
rate, pitch, volume, pauses and other vocal qualities
Persuasion: To influence both individuals and groups to accept a particular position or belief
Screaming: Shout loudly

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