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Tanima Dutta, Lovely Professional University Unit 7: Efficiency and Effectiveness

Unit 7: Efficiency and Effectiveness Notes

CONTENTS
Objectives
Introduction

7.1 Business Process Reengineering
7.2 Benchmarking
7.2.1 The Benchmarking Process

7.2.2 Types of Benchmarking
7.2.3 Benchmarking Helps in Strategic Management Process
7.3 Pursuit of Excellence in Organizations
7.3.1 Analyzing Cost Time Trade Off
7.3.2 Using Project Software

7.4 TATA Business Excellency Model (TBEM)
7.4.1 TBEM Criteria Purpose
7.4.2 TBEM based Performance Excellence Goals

7.4.3 The TBEM Model
7.5 Summary
7.6 Keywords
7.7 Review Questions
7.8 Further Readings

Objectives

After studying this unit, you will be able to:
 Explain the implication of business process reengineering;

 Recognize the goals and objectives of benchmarking;
 Discuss the activities of organisation for attaining excellence;
 Describe the TATA business excellency model.

Introduction

For any organization the key elements that affect quality are people, facilities, and materials.
We need to understand how they affect quality in the firm. Once a strategy is developed and
communicated and the key elements affecting quality are understood, the conversion process
needs to be examined. A process is made up of people, work, activities, tasks, records, documents,
forms, resources, rules, regulations, reports, materials, supplies, tools, equipment, and so on—
all the things that are needed to transform inputs into outputs. An organization, in order to be
successful needs to demonstrate continuously that customer satisfaction and organizational
processes are its topmost priority, to those responsible for value creation.

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