Page 4 - DMGT206_PRODUCTION_AND_OPERATIONS_MANAGEMENT

SYLLABUS

Production and Operations Management

Objectives: To acquaint the students with decision making in Planning, scheduling and Control of production and operations
Management functions in both manufacturing and services; impact of Information Technology and technological advancement
for up gradation of facilities and Productivity Improvement in operations.

Sr. Topics

No.
1. Classification of Decision Areas in OM, Brief History, Operations Strategy, Flexibility,

Modern vs. Traditional Approach.

2. Services and Their Characteristics, Service Matrix, Service Quality, Role of services in
Economy.

3. Quality Control : What is Quality , Statistical process Control , Control Charts X

Charts , R Charts, P charts , C charts
4. Quality Management: Acceptance Sampling, Cost of Quality, Total Quality

Management, History of TQM, Quality Gurus: Deming, Juran and Ishikawa, Quality
Circles, Zero Defect Concept, Service Quality Model. Six Sigma

5. Productivity: Various kinds of productivity measures, Multifactor productivity,

Efficiency and effectiveness. Business Process Reengineering, Bench Marking. Pursuit
of Excellence in Organisations , TATA Business Excellency Model

6. Supply Chain Management: Purchasing, Value Analysis/ Value Engineering, Vendor
Relations. Learning Curve , Forward Buying , Make or Buy Decisions

7. Inventory Model & Safety Stocks: Optimal Order Quantity, EOQ, Economic Batch

Quantity. ABC Analysis , VED Analysis
8. Building of a supply chain: orientation & Implementation of Supply Chain functions

within an organisation , Single Source vs Multiple Sources

9. Spatial Decisions: Plant Layout. Basic Types of Layouts and their merits & demerits.
Optimisation in process layouts. Use of Schematic Diagrams and software to solve

layout problems. Applications in service Industries. Introduction to Cellular
Manufacturing and Group Technology. Location and factors affecting a location

10. Timing Decisions: Production Planning and Control. Importance of time Horizon,

Dovetailing of Plans, Production control, Assembly line Balancing. Scheduling. Shop
loading & Index method