Page 5 - DMGT206_PRODUCTION_AND_OPERATIONS_MANAGEMENT

CONTENT

Unit 1: Operations Management Basics 1
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Unit 2: Strategy and Operations Strategy 23
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Unit 3: Services and their Characteristics 45
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Unit 4: Quality Control 62
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Unit 5: Quality Management 85
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Unit 6: Productivity 117
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Unit 7: Efficiency and Effectiveness 131
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Unit 8: Supply Chain Management 148
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Unit 9: Inventory Model and Safety Stocks 175
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Unit 10: Building of a Supply Chain 196
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Unit 11: Facility Planning and Layout 211
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Unit 12: Facility Location 230
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Unit 13: Production Planning and Control 250
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Unit 14: Operations Scheduling 274
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