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Neha Tikoo, Lovely Professional University Unit 1: Operations Management Basics

Unit 1: Operations Management Basics Notes

CONTENTS
Objectives
Introduction

1.1 Historical Background
1.1.1 Scientific Management – Time and Motion Studies
1.1.2 World War II to the 1960’s – Operations Research

1.1.3 The 1970s to 1980s – The Japanese Challenge
1.1.4 The 1990s and After
1.2 Defining Operations Management
1.2.1 Modern vs. Traditional Approach
1.2.2 Transformation Approach

1.2.3 Value Driven Approach
1.3 Operations Management Basics
1.4 The Operations Manager’s Role

1.5 Interface with other Functions
1.6 Summary
1.7 Keywords
1.8 Review Questions
1.9 Further Readings

Objectives

After studying this unit, you will be able to:

 Recognize the meaning and scope of operations management;
 Describe the historical background of operations management;
 Explain the interrelationship of operations management with different functions;
 Discuss the role of operations manager.

Introduction

Operations Management concentrates on the core businesses, squeezes out the waste, and focuses
on differentiating between competitors in meaningful ways. The importance of Operations
Management lies in examining the processes by which goods and services are created and to use
the available knowledge and techniques to resolve problems. It has to think and rethink, whether
the practices adopted are still appropriate today. And, if not, what new techniques and
methodologies should replace them?

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