Page 95 - DENG401_Advance Communication Skills

Advanced Communication Skills

Notes When practicing with your relatives or friends it is important for you to back up your opinions
or statements with facts. In order to have references about your subject it is suggested to read
and study about it. Like for example, if you where to discuss the issue that we are all facing today
such as the world’s economy for instance, then you may obtain the facts from the news paper, the
news, Internet, and you can even get it from books.
Speaking can be used as a tool to accomplish your objectives. But, first you must break the habit
of talking spontaneously without planning what you’re going to say or how you’re going to say
it. You must learn to manage the impression you create by consciously tailoring your remarks
and delivery style to suit the situation. Here are some things which will make you an effective
communicator:
1. Remember to become aware of what you are saying.
2. Apply the same process you use in written communication when you are communicating
orally.
3. Before you speak, think about your purpose, your main idea, and your audience.
4. Organize your thoughts in a logical way.

5. Decide on a style that suits the occasion and then edit your remarks mentally.
6. As you speak, watch the other person to see whether your message is making the desired
impression. If not, revise it and try again.

Remember that various situations call for different speaking styles, just as various writing
assignments call for different writing styles. Here are four different styles that will suit every
occasion:
1. Expressive Style is spontaneous, conversational, and uninhibited. Use this when you are
expressing your feelings, joking, complaining, or socializing.

Example: “No way am I going to let that MNC force an incentive-pay plan on their
workers.”
2. Directive Style is an authoritative and judgemental style. We use this style to give orders,
exert leadership, pass judgement, or state our opinions.

Example: “I want Ravi to explain the new pay plan to each manager.”
3. Problem-Solving Style is rational, objective, unbiased, and bland. This is the style most
commonly used in business dealings. We use it when we are solving problems and
conveying routine information.

Example: “Rohit might be able to present the plan more favorably.”

4. Meta Style is used to discuss the communication process itself. Meta language enable us to
talk about our interactions.

Example: “We seem to be having a hard time agreeing on the specifics of the incentive-
pay plan.”

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