Page 149 - DMGT402_MANAGEMENT_PRACTICES_AND_ORGANIZATIONAL_BEHAVIOUR

Management Practices and Organisational Behaviour

Notes 7.6 Summary

Controlling is an important function of management.
It is the process that measures current performance and guides it towards some
predetermined objectives.
Control is fully consistent with freedom. In fact, they are inter-dependent.
Without control, freedom cannot be sustained for long.

The control system should be appropriate to the nature and needs of the activity.
A large firm calls for controls different from those needed for a small firm.
The techniques of control involve the feed forward control, concurrent control and the
feed-back process.
There are several techniques to establish the control system in an organisation like CPM,
Gantt Chart, PERT, etc.

7.7 Keywords

Budgeting: Making a written account of all the expenses and revenues planned.
Control: Restrain or regulate.
Feed Forward: Reverse of a feedback, it is the 'self-fulfilling prophesy' process that turns logical
cause-effect relationships upside down.
Feedback: The process in which part of the output of a system is returned to its input in order to
regulate its further output.

7.8 Self Assessment

Fill in the blanks:
1. Effective control through efficient .................. can only be a guarantee for success.
2. 'Planning' and .................. are essential functions for every successful manager.
3. .................. accounting can be defined as a system of accounting under which each
departmental head is made responsible for the performance of his department.
4. The graphics portion of the Gantt chart consists of a horizontal bar for each task connecting
the period .................. and period .................. columns.
5. PERT charts depict .................., .................. and .................. information.
6. .................. is a fundamental management function that ensures work accomplishment
according to plans.
7. Budgets cover a designated time period - usually a .................. .
8. The discrepancy between standard performane actual performance is called .............................
9. ........................ controls are also referred to as steering controls.
10. Path taken by tasks which together take the largest time to complete is known as
.................................. path.

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