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Unit 12: Group Behaviour and Team Work

Problem Solving Team: Problem-solving teams meet for a few hours each week to discuss ways Notes
of improving quality, efficiency and the work environment.
Self-managed Team: A self-managed team includes collective control over the pace of work,
determination of work assignments, organisation of breaks, and collective choice of inspection
procedures.

12.5 Self Assessment

Fill in the blanks:
1. Formal groups may be .................. groups or task groups.
2. .................. is the set of authority and task relations among a group's members.

3. .................. is the degree of respect that other members of the group accord to individual
group members.
4. Close relationships develop in the .................. stage.

5. A .................. group is made up of employees who work together to complete a particular
job at hand.
6. Breakdowns in role development may result in .................., .................. or .................. .

7. .................. is a situation when expected roles exceed a group member's abilities.
8. Cohesive groups tend to avoid conflicts and to demand .................. .
9. Limiting other person's output by getting in his way is known as .................. .
10. A group succeeds if each member believes that the group can achieve its .................. .

12.6 Review Questions

1. What problems have you faced while working in (a) groups, (b) teams?

2. What has been the greatest performance of a team that you have been a part of? What do
you think has been the reason for that?
3. Why are statistics useful in explaining group behavior but not reliable for explaining or
predicting individual behavior?
4. How can a group be successful even after having many people with leadership qualities?
5. Have you ever come across cross functional teams? What was the biggest problem that the
team had?
6. According to you, which should be more productive and why – a command group or a
task group?
7. What do you think are more conducive to work – formal or informal groups, and why?
8. Examine various stages of group development.
9. How do you think the brainstorming exercise to be beneficial for the teams working on
specific projects? Have you ever been a part of such session? What were your learnings?
10. What do you think are the benefits that a team can earn from the nominal group technique?
11. Explore the potential disadvantages of Devil's advocacy method and discuss them with
examples.

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