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Unit 1: Introduction to Management

6. “Management is the art of getting things done through people”. Comment. Notes
7. Describe the process of management and explain how it can be used to accomplish results
in any organisation?

8. Distinguish between management and administration.
9. Comment on the following statements:
(a) Management is getting things done with and through people.
(b) Management is concerned with ideas, things and people.
(c) Management is the effective utilisation of human and material resources to achieve
the enterprise objectives.
10. If managerial work is characterised by variety, fragmentation, and brevity, how do
managers perform basic management functions, such as planning which would seem to
require reflection and analysis?
11. Answer the questions that follow:

Ratnesh Ahuja is the president of a small company that produces electronic goods. He
decided to keep a planner of his activities for one day in advance, which is summarised as
under:
9.30-10.15 Weekly staff meeting with five supervisors.
10.15-11.45 Making arrangements to display the company’s products at a trade show in
October.

11.45-12.30 Interview an applicant for the position of sales executive.
12:30-1:00 Meeting with the stockholders to explore how 50 lakhs in new funds can
be obtained.

1.0-1.30 Luncheon with a potential customer.
1.30-2.15 Work with the production supervisor to determine why recent units were
not meeting quality control standards.

2.15-2.45 Discuss with salesperson regarding the complaints from his area.
2.45- 3.15 Visit a local bank to determine prospects for borrowing 50 lakhs.
3.15-4.30 Work in the laboratory to try out some news optics to be used in the
production equipment.

(a) Of the activities listed, which ones are technical and which managerial?
(b) In relation to each managerial activity, list the management function involved.
(c) Based on his planner, do you consider Ratnesh Ahuja to be an effective manager?

12. If you are to start a business of your own, what will be first managerial role you would
first like yourself to fit in and why?
13. Mr Kunal Gandhi is Manager Operations at ABX Corporations that deals in online training
courses. Once a trainer comes to Mr Gandhi complaining that his computer is neither
connected with LAN, nor is having its key board functioning well. As an action, Mr
Gandhi calls a hardware specialist to fix the problem. The specialist being busy, asks for a
24 hr duration to come to the office. Mr Gandhi then tells the person to see if the cables are
fitted correctly. The trainer replies in affirmation. Mr Gandhi then helplessly asked him to
wait till the specialist came.

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