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Operations Management
Notes 8.9 Further Readings
Adam & Ebert, Production and Operations Management – Concepts, Models and
Behavior, Prentice Hall of India, 1992.
Bradley Gale, Managing Customer Value: Creating Quality and Service that Customers
Can See, Free Press, NY, 1994.
Budhiraja Sudeep, Piramal Gita, and Ghoshal Sumantra, World Class in India: A
Casebook of Companies in Transformation, Penguin Books, 2003.
Kachru, Upendra, Strategic Management–Concepts and Cases, Excel Books, 2005.
Krajewski and Ritzman, Operations Management, Strategy and Analysis, Pearson
Education; 2002.
228 LOVELY PROFESSIONAL UNIVERSITY
