Page 111 - DMGT517_PERFORMANCE_MANAGEMENT_SYSTEM

Performance Management System

Notes 9.5 Summary

Performance Counselling is quite often misunderstood. It is wrongly interpreted as a
process of correcting or controlling the employee behaviour by giving him negative
feedback in an assertive manner by his boss.

It is advisable to have performance counselling discussions quite frequently depending
upon the needs of each appraise and the time availability of the counselor. In fact, the more
attention a manager pays to counselling his subordinates, the more time he is likely to gain
in the long run as a result of improved capabilities of his subordinates.
Counselling is a means and not an end in itself. Development does not occur just because
there is counselling.
Counselling could be an effective instrument in helping people integrate with their
organization and have a sense of involvement and satisfaction.

9.6 Keywords

Infl uencing: Influencing would mean making an impact on the person in relationship.

Performance Counselling: In this, the counselor initiates the discussion as a part of an appraisal
system or as a part of some processes that take place in the organization.

9.7 Self Assessment

Fill in the blanks:
1. Counselling is a ......................... process.
2. Performance counselling essentially focuses on the analysis of performance on the job and
identification of ......................... for further improvement.

3. ......................... does not serve the purpose of developing employees unless an effective
system of performance counselling is introduced and practiced in the organization.
4. ......................... involves paying attention to the various messages being sent by the other
person.
5. ......................... can facilitate or hinder the process of communication.

6. Communication involves both receiving messages (listening), giving messages (responding),
and giving ......................... .
7. ......................... would mean making an impact on the person in relationship.
8. Listening to ......................... and concerns is very important for effective counselling.
9. Counselling can be effective if the focus is kept on the ......................... goals rather than
diffusing attention into various other areas.
10. A climate of ......................... and openness is essential for effective counselling.
State whether the following statements are true or false:
11. The focus of performance counselling is the employee’s performance on the task assigned
to him.
12. Counselling is a one-way process of communicating.
13. Performance counselling is only related to the achievement of goals.

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