Page 133 - DMGT517_PERFORMANCE_MANAGEMENT_SYSTEM

Performance Management System

Notes The Process

For each individual, the feedbacks are collected through a questionnaire. The questionnaire
is sent to a fixed number of randomly selected respondents from the list of names we

receive from you. These respondents are classified into the following categories – Self,
Superior, Subordinates, Peers and Customers.
The Questionnaire
The questionnaire presents series of behaviours for rating and some narrative response
questions.
The questionnaire includes a few statements on each of the competencies identifi ed for
Tata Steel. In addition, feedback is also be taken on some other important behavioural
attributes which are considered important at work.
There are two open-ended questions at the end which you will also have to respond to.

Feedback (What will you as a respondent have to do?)
You will have to consider each behaviour under the various heads in the questionnaire and

reflect on your observation of the person for whom you are filling the form (self if you are

giving feedback for yourself) in the working environment. You need to rate each statement
on a 4-point scale. Your response should not be guided by one or two incidents during
your interaction with the concerned person, but should be based on a thorough analysis of
the previous year’s interaction and experience in an ideal scenario.
In case, you have not observed any behaviour during the course of your interaction, you
can mark your response as “Not Applicable” or “Not Observed”.
The Rating Scale

The rating scale is defined as follows:
“To what extent do you agree that each statement accurately describes her/his characteristic
behaviour?”
Rating Scale
Not Applicable/Not Observed

Almost Never/To Limited Extent
Just Sometimes/To Moderate extent
A Lot of Times/A Great Extent
Almost Always/To a Very Great Extent
Sending the Form
Once filling up the questionnaire is completed, it is sent as suggested to HRS.

Final Report
Once all the Reflection (MRF) forms from all the respondents are received, a formal report

will be sent after analysing the feedbacks.
Confidentiality and Anonymity

Needless to mention, that one need not give any personal details. Confi dentiality and
anonymity will be maintained all throughout the process.

Contd....

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