Page 146 - DMGT522_SERVICES MANAGEMENT

Unit 6: Service Planning

retaining the proper staff to promote those programs. IFAS/Extension also needs to be Notes
aware of those areas where the private sector or other organizations are duplicating their
efforts.
Questions:
On which program areas should IFAS/Extension focus its resources?

What programs can and should be eliminated?
How can IFAS create more awareness of the overall Extension program and the
programs of individual counties?
Source: http://www.joe.org/joe/2004august/a5.php

6.2 Summary

This unit attempts to give an overview of the functions in as simple manner as possible.

The service plan needs to express the above objectives in context of the local situation in
consultation with service providers (both public and private), community members and
departmental representatives.
It is vital that in setting objectives for the relevant organisations, they can be evaluated
and measured in terms of achieving projected changes in services to clients, service structure
and profile.
A “catchment” is a defined geographic area.
The catchment boundaries are to be defined with reference to administrative boundaries,
service delivery patterns and transport networks.
A brief description, of the physical geography, history of the area and local economy, may
assist in providing an understanding of the service demands.

A map should be prepared showing the area of the catchments, major towns, suburbs,
transport links and any other relevant information.
Statistics on service demand and utilization are to be analysed and compared with rates
for similar examples, both Statewide and nationally.
Variations from the norm should be discussed. Accepted Departmental benchmarks should
be considered.

6.3 Keywords

Catchment: A “catchment” is a defined geographic area.
ROA: Report of Accomplishment
Catchment Boundaries: The catchment boundaries are to be defined with reference to
administrative boundaries, service delivery patterns and transport networks.
POW: Plan of Work
Service Planning: The process of “Service Planning” defines the core services to be delivered to
the community, in conjunction with the necessary ancillary or support services, also required
within a prescribed timeframe.
Ancillary Services: These services are administration, hotel, training, engineering and supply
services which would be assessed on the basis of historical information, relevant/current
Government policies and future demand requirements.

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