Page 144 - DMGT522_SERVICES MANAGEMENT

Unit 6: Service Planning

years and that Florida’s overall population was expected to grow to more than 20 million Notes
people by 2025, a 33% increase compared to projections for the year 2000. The population
explosion triggered growing concern in the state over land use, and conflicts between
rural and urban development. The impacts on natural resources, especially water, were
also recognized. Stated objectives for IFAS/Extension programming efforts were developed
that included:
 Evaluations of the relevance of various parts of the UF/IFAS program-delivery
system,
 Increased collaboration with other public and private agencies and institutions to
reduce duplication of programmatic efforts throughout the UF/IFAS organization,
 Improved coordination of UF/IFAS programs statewide,
 Development of an expanded stakeholder base,
 Formation of a broad-based advisory panel,

Table 1: IFAS/Extension Activities and Impacts for 1999 and 2000, Statewide
and Selected Counties

IFAS/Extension Activities and Impacts for 1999 & 2000, Statewide and Selected Counties
Statewide Alachua Honroe St. Lucie
1999 2000 % 1999 2000 % 1999 2000 % 1999 2000 %
change change change change
Letters/E- 300,600 598,194 99.0% 9,258 6,396 –30.9% 178 2,005 1026.4% 6,845 6,508 –4.9%
mail
Office Visits 183,031 199,786 9.2% 1,446 1,195 –17.4% 517 183 –64.6% 1,473 9,218 525.8%
Calls 620,583 760,019 23.9% 6,018 6,406 6.4% 2,535 1,678 –33.8% 3,952 7,446 88.4%
Visits to 99,151 105,352 6.3% 332 266 –19.9% 314 121 –61.5% 1,408 1,449 2.9%
Clientele
Learning 54,073 92,144 70.4% 245 262 6.9% 108 154 42.6% 304 1,204 296.1%
Events
Participants 1,353,584 2,721,438 101.1% 8,637 7,107 –17.2% 3,179 5,756 81.1% 37,750 159,812 323.3%
Instruction 256,618 8,202,651 984.1% 453 13,778 2941.5% 3,526 96,617 2640.1% 937 45,330 4737.8%
hours
Mass media 11,859 1,870,539 15673.2% 98 110 12.2% 72 91 26.4% 481 1,256 161.1%
used
Contracts 131,522,953 n/a 13,430 4,319,137 32060.4% 602,840 n/a 391 n/a
through
mass media
Web page 342, 462 3,689,927 977.5% 2,152 6,742 213.3% 42 421 902.4% 344,355 4,708 –98.6%
hits
Materials 75,681 121,462 60.5% 77 64 –16.9% 45 78 73.3% 1,184 7,641 545.4%
prepared
Direct 1,146,077 2,036,076 76.1% 10,753 23,355 117.2% 2,070 2,592 25.2% 14,056 23,940 70.3%
mailings
Other 1,169,904 2,309,454 97.4% 1,086 1,678 54.5% 1,209 11,044 813.5% 1,699 134,916 7840.9
materials
distributed
Number of 41,781 58,649 40.4% 336 424 26.2% 96 184 91.7% 2,213 2,655 20.0%
volunteers
Hours 41,810 160,013 282.7% 166 641 286.1% 1,579 682 –56.8% 960 7,219 652.0%
training
volunteers
Hour 1,726,962 2,575,149 49.1% 17,963 31,303 74.3% 11,523 2,221 –80.7% 28,637 40,145 40.2%
volunteered
Volunteer 2,711,722 4,121,688 52.0% 19,347 4,217 –78.2% 1,624 975 –40.0% 38,006 52,332 56.1%
contracts
Source: UF statewide Annual Impact Report for 1999 and 2000

 Increased conversation to evaluate the Florida FIRST effort with individuals and
organizations at the grass-roots level, and
 Enhanced public awareness of the UF/IFAS brand among stakeholders and the
general public.
To meet the last stated objective, Public Service Announcements (PSA’s) were developed,
pamphlets and brochures were printed, and Web site development escalated. As part of
the program, each of the Extension offices in the state was provided a Florida FIRST
Contd...

LOVELY PROFESSIONAL UNIVERSITY 139