Page 139 - DMGT522_SERVICES MANAGEMENT

Services Management

Notes Approval of the Service Plan – The service plan should be signed off by the agency, regional
manager and Program Area before the final endorsement and proceeding with the business
plan.
The Service Plan - Pro Forma

The service redevelopment plan report could include the following:
An executive summary indicating:
Service name

Objective
Target group/clients
Implementation strategy

Performance indicators
Time frame for implementation.
The documentation of the preferred service model should include the following:

The broad policy background to service redevelopment and reorientation
Identification of assessed need
Current organisation – description

The preferred service model
Proposed services and activity levels for the range of services to be provided by the
organisation within a defined time frame

Links with other service providers. This section should outline the relevant and appropriate
links that are critical to an improved quality of care for clients, and a coordinated approach
to the local reorientation of services
Relationship Diagram

Proposed staffing and management structure. This should include areas for continuing
education and staff retraining to enhance reorientation to identified needs
Proposed budget profile

An analysis of current and future income and costs which must be accurate and
comprehensive and take into account service demand adjustments

Brief descriptions of the other service models will need to be given together with an
outline of the consultation process and rationale as to why the preferred service model
was chosen

Review of existing Agency services in terms of the following:
Mission Statement

Objectives
Key outcomes (over the last three to five years) current service/programs and recurrent
funding levels

Key alliances and agency relationships in the catchment area

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