Page 135 - DMGT522_SERVICES MANAGEMENT

Services Management

Notes Ancillary Services

Ancillary services such as administration, hotel, training, engineering and supply services would
be assessed on the basis of historical information, relevant / current Government policies and
future demand requirements.

Links to Other Providers

The service delivery needs to be considered in the context of similar or related services.
The Service Plan should assess linkages to services within a geographic boundary and to services
of a complementary nature to ensure coordination.
Where possible, the Service Plan would examine the opportunities to rationalize these patterns.

Aggregation of Services

Where a project involves a range of services the analysis is to consider opportunities for sharing
facilities and staff between service areas to gain economies of scale and increase efficiency.

Location

The optimum location for a facility is to be established with reference to access for clients and an
economical unit size. The location of service should be based on population-based resource
allocation.

Facility and Personnel Requirements

The options available to provide the required facilities and personnel are to be determined by
using data such as that listed above in accordance with accepted best practice. The estimated
peak demand for service for a ten-year period should be used to calculate demand. Any facility
should be of adequate size to meet this service demand for the period of this service life.

Self Assessment
Fill in the blanks:
5. The ..................... of service should be based on population-based resource allocation.
6. Any facility should be of adequate size to meet this ..................... demand for the period of
this service life.
7. The ..................... should assess linkages to services within a geographic boundary and to
services of a complementary nature to ensure coordination.
8. The estimated peak demand for service for a ..................... period should be used to calculate
demand.

Relationship Between Areas
A “Relationship Diagram” showing the key relationship between each service delivery area
and each support area is to be prepared.

Note Any facility should be of adequate size to meet this service demand for the period
of this service life.

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