Page 130 - DMGT522_SERVICES MANAGEMENT

Unit 6: Service Planning
Neha Khosla, Lovely Professional University

Unit 6: Service Planning Notes

CONTENTS
Objectives
Introduction
6.1 Service Planning

6.2 Summary
6.3 Keywords
6.4 Review Questions
6.5 Further Readings

Objectives

After studying this unit, you will be able to:

Discuss about the service planning process
Elaborate the service planning with the help of pro forma and checklist
Introduction

A service plan is required to be completed and approved prior to embarking on a capital works
Project. It is critical to resolve policy issues prior to commencing the capital development
process for the capital project.
The process of “Service Planning” defines the core services to be delivered to the community, in
conjunction with the necessary ancillary or support services, also required within a prescribed
timeframe. The following describes a comprehensive approach to the data collection and analysis
used to support capital investment proposals. While the research and time required to complete
each step will vary substantially with the project size, each step is required to be undertaken for
all projects. A range of services will need to be considered when planning a specialised facility
complex such as a training centre, forensic facility or a new acute-care hospital.
The service planning process should be undertaken under the direction of the Health Service/
Agency and Departmental personnel (Regional and Head Office Program Division). The services
plan should clearly identify existing service needs as well as new, reconfigured or replacement
services. The resultant services plan will need to be signed off prior to the commencement of the
capital planning project proposals.
The service plan must address the following objectives:
1. Identification of assessed community or State needs for the designated services, service
gaps and/or surpluses, for a period of five to ten years into the future.
2. Improved quality of designated services for clients.
3. A reorientation of services from previous services focus in accordance with the first
objective.
4. The provision of an appropriate level and mix of services to meet assessed community
needs in a cost effective and coordinated manner.

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