Page 133 - DMGT522_SERVICES MANAGEMENT

Services Management

Notes Self Assessment

Fill in the blanks:

1. A ........................ is required to be completed and approved prior to embarking on a Capital
Works Project.
2. Where there are ........................ views or interpretation of policy, the matter is to be clarified
and clear documentation provided to support the project decisions.
3. ........................ will vary in size depending on whether the services provided are Statewide,
to the local communities or to specific target groups.
4. A map should be prepared showing the area of the catchments, major towns, suburbs,
transport links and any other relevant ........................ .

Current Services

The services currently provided in the area, the proposed new services and any services being
relocated should be described and discussed in relation to the development proposal.
The supply and demand for services should also be considered, including future predictions of
service requirements.
An analysis of the demand for services should include:

Frequency of need for services
Length of service provision
Occupancy rates by specialty where appropriate
Average length of stay or consultation time

Factors affecting the average length of stay and consultation time
Alternative service providers.
Variations from the norm should be discussed. Accepted Departmental benchmarks should be
considered.

Note Statistics on service demand and utilization are to be analysed and compared with
rates for similar examples, both statewide and nationally.

Future Service Demand

The forecast service demand is to be based on factors including:
Current service demand level

Potential to collocate and share services
Forecast changes in demographics and service demands
Catchment boundaries
Seasonal demand
Review service standards

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