Page 131 - DMGT522_SERVICES MANAGEMENT

Services Management

Notes 5. Accessibility and the provision of services to meet the catchment needs.
6. The delivery of the services is from a facility safe and fit for purpose.

The service plan needs to express the above objectives in context of the local situation in
consultation with service providers (both public and private), community members and
departmental representatives. It is vital that in setting objectives for the relevant organisations,
they can be evaluated and measured in terms of achieving projected changes in services to
clients, service structure and profile.

Policy/Background
Relevant government policy regarding the service delivery must be stated and referenced to:

Ministerial statements
Acts and Legislations
Strategic directions
Program policy statements
Regional and Corporate Plans.
Where there are conflicting views or interpretation of policy, the matter is to be clarified and
clear documentation provided to support the project decisions.
6.1 Service Planning

The process of service planning can be explained as follows:

6.1.1 Developing the Service Plan

Catchment

A “catchment” is a defined geographic area. The catchment boundaries are to be defined with
reference to administrative boundaries, service delivery patterns and transport networks. A
brief description, of the physical geography, history of the area and local economy, may assist
in providing an understanding of the service demands. A map should be prepared showing the
area of the catchments, major towns, suburbs, transport links and any other relevant information.
Catchments will vary in size depending on whether the services provided are Statewide, to the
local communities or to specific target groups.

Did u know? The catchment should be agreed prior to proceeding with the data analysis stage.

Demographics
Demographic information for the catchment area and population figures relevant to the project
should be generated and may include:
Population distribution by age, sex
Socioeconomic status and ethnicity
Visiting populations to major commercial and tourist centers
Significant visiting populations to major commercial and tourist centers

126 LOVELY PROFESSIONAL UNIVERSITY