Page 112 - DMGT550_RETAIL_MANAGEMENT

Unit 6: Financial Strategy and Retail Locations

(which are also updated in real-time). Additionally, handy “smart” visual indicators of Notes
the status of other internal units and systems (such as the Online Store, the Mainframes,
etc.) have also been created. Since trending is an important part of any data observation
and analysis process, a 30-day rolling window constants is also available to show the
variation in the aggregate store network’s health (over the previous 30 days).
The ability to get the “big picture” is no doubt invaluable, but often, Operational Support
teams like to drill down as much as possible so that, the root cause of a problem is isolated.
In this case, by providing such an ability with the Business Services’ dashboard, Sentini
Technologies allows the Retailer’s team to drill down into, say, the “Financial Systems”
dashboard entity and find out how a particular store’s POS system performance is
responsible for dragging down this key indicator in the Business Services’ dashboard.

Solution Benefits
Sentini Technologies spent a large amount of time understanding the Retailer’s business
and then designed and customized its Business Service Management solution, and the
benefits from this system to the Retailer were obvious as soon as the system was put into
production.

 Improve awareness of the impact of various store systems’ generated events on the
bottom-line quickly by directing attention to poorly performing or under-
performing stores very easily.
 Ensure that network and system issues are identified and tackled before they escalate
into major problems by analyzing network and system performance and identifying
bottlenecks and problem spots.
 Enable faster decision-making - Using the intelligence built into the Business Server
Management system, the number of man-hours needed to analyze collected data
was vastly reduced
 Provide visibility into the details while retaining the big picture - Most store-derived entities
allow users to drill down right down to an individual store. A network-derived
entity would provide users the ability to drill right down to an individual circuit or
fault alarm.
 Improve the Retailer’s operational management team’s efficiency by eliminating the need to
view multiple data repositories and systems - All collected data is correlated, analyzed
and presented in a single window.
 Provide the operational management team with the ability to customize the Business
Service Management system to a very large extent, thanks to the open architecture
of the underlying technology.

 Grow with the Retailer’s needs: The highly scalable and modular nature of the BSM lets
the Retailer easily integrate other devices and systems that may be added to the
Retailer’s infrastructure in future.
Why Was Sentini Technologies Chosen?
As a leading provider of Enterprise Management solutions targeted at companies in the
Enterprise, Telecommunications, ISP, Financial and Utility sectors, Sentini Technologies’
engineers have, between them, built around 70 Network and Enterprise Operational
Centers.

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