Page 222 - DMGT550_RETAIL_MANAGEMENT

Unit 12: Store Management

Users: The users of the system will be the employees of the company using the application. Notes
Access to the various modules of the application will be based on the roles assigned.
Solution: The solution can be used by retail chains to oversee the functioning of their
various outlets. Each retail outlet can use the solution to manage their operations
independently of the other. However, the head office can oversee the functioning of all
outlets and can run sales and performance reports on an individual outlet or collectively
for all outlets. The solution has been divided into various modules, these include:
Customers: The details of all customers including personal details, address, communication
details, sales person etc., of the retail outlet can be stored. The customer details can be
drilled-down to view the details of all orders placed by a specific customer, credit notes,
invoices, etc.
Stock: Retail outlets can use the solution to manage the details of the stock available. The
system details out the total units of an item in stock, the allocated units and the unallocated
units. Stock categories can be defined and items can be added the categories. Details such
as product name, code, supplier, re-order level, discount, selling price, etc. can be stored
for each item. Multiple items can be grouped together and offered for sale as a package.
The price, discount etc. for the package can be defined. A database of suppliers and tax
rates can also be created and managed.
Sales: In addition to the details of all customers, all the details confirmed and unconfirmed
(i.e. enquires/quotes) orders placed by the customers can be viewed. Each order can be
drilled-down to view the customer details, customer’s payment history for the order,
credit notes (if any) for the order, and the details of the items that were included in the
order. While entering the details of the payments received for an order, the gift vouchers
and credit notes of the customer can be used against the payments.
Dispatch: Dispatch orders can be created and managed through this section. A dispatch
contains multiple dockets each containing the items to be delivered to a specific customer.
The user can create define customer dockets and schedule deliveries. The dispatch order
can be printed and the status of the order can be updated.
Stock Management: The details of the goods received from the distribution center are
displayed. The outlet can define their warehouses and assign the goods received to specific
warehouses. They are also provided with options to handle stock transfers between
warehouses and stores. Gift Vouchers, for specific amounts, can be created and issued to
customers.

Reports: Sales reports can be generated to monitor the performance of the outlet and
individual sales personnel within the outlet.
Employees: The outlet can create and manage a database of all its employees. They can
also manage an HR calendar.
Administration: The administrator can create and manage user accounts, classify them
into groups and grant them access to the various modules of the system. They can also
manage the details of the company and view the users’ activity log within the system.
One of the main features of the solution was the use of use of ribbon menus to consolidate
and display all functions that can be performed in an interface, in a single area, thereby
saving the user the hassle of browsing through various menus to locate the desired function.
Questions:
1. What are the benefits of a web-based solution?
2. What is the utility of a web-based solution to the HR department?

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