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Management Information Systems

Notes Knowledge Management: Knowledge management is a critical component of an organizations
success. Knowledge assets are the knowledge that an organization owns or needs to own, to
achieve its goals.
Knowledge: Knowledge is information, extracted, filtered or formatted in some way.

11.7 Review Questions

1. Explain the role played by the Knowledge Management in Organizations.
2. Explain the various steps in the attempt to implement Knowledge Management in a
company.
3. Discuss the difference between Office Automation Systems and Knowledge Work Systems
in the way they create and use knowledge and information.

4. Make distinction between explicit knowledge and tactic knowledge.
5. Explain the requirements of knowledge work systems with examples.
6. Interview a local manager and discuss the applications of OAS in his organisation. Try to
gather information about the attempts made to create Knowledge Base in the company.
7. Explain the concept of Enterprise-wide knowledge management systems in detail.
8. Illustrate how to implement enterprise knowledge management.
9. Explain various principles and traits on which enterprise management scheme depends.
10. Enlighten the different types of assets used in enterprise-wide knowledge management
systems.

Answers: Self Assessment

1. Knowledge 2. assets
3. Knowledge management 4. intangible
5. Tactic 6. Explicit

7. transfer 8. Personal
9. Knowledge work systems 10. integrate
11. Virtual Reality Modeling Language (VRML)
12. External 13. Enterprise
14. data 15. internal

11.8 Further Readings

Books Bhatnagar, S.C. and K.V. Ramani, Computers and Information Management, Prentice
Hall of India Private Ltd, New Delhi, 1991.
Davis, Gordon B. and Margrethe H. Olsen, Management Information Systems,
McGraw-Hill Book Company, Singapore, 1985.

Goyal D.P., Management Information Systems (MIS), Deep & Deep Publications,
New Delhi, 1994.

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