Page 224 - DMGT505_MANAGEMENT_INFORMATION_SYSTEM

Unit 11: Managing Knowledge in the Digital Firm

11.2.2 Tactic Knowledge Notes

Knowledge that can also be attained, but is not as easily transferred. Tacit knowledge can be
attained through dialogue, job shadowing, story-telling, and sharing of best practices and lessons
learned. It usually is rooted in an individual’s experiences, intuition, insight, judgment, and
knowledge of organizational values. Individuals with tacit knowledge are usually considered
to be experts within their organizations and frequently sought out for guidance and input.
 Tacit knowledge includes hands-on skills, best practices, special know-how, and intuitions.
Personal knowledge that is difficult to articulate.

 Tacit knowledge in an organization ensures task effectiveness. It also provides for a kind
of creative vitality – intuition and spontaneous insight can often tackle tough problems
that would otherwise be difficult to solve.
 Traditionally the transfer of Tacit knowledge is through shared experience, through
apprenticeship and job training.
 Tacit knowledge is cultivated in an organizational culture that motivates through shared
vision and common purpose.

An organization must adopt a holistic approach to knowledge management that successfully
combines Tacit and Explicit knowledge at all levels of the organization.

Did u know? Personal knowledge is leveraged with Explicit knowledge for the design and
development of innovative products, services and processes.
Self Assessment

Fill in the blanks:
5. .................................... knowledge is the one that can be attained, but is not as easily
transferred.

6. .................................... knowledge is rule-based knowledge that is used to match actions to
situations by invoking appropriate rules.
7. The .................................... of Tacit knowledge is through shared experience, through
apprenticeship and job training.
8. .................................... knowledge is leveraged with Explicit knowledge for the design and
development of innovative products, services and processes.

11.3 Knowledge Work Systems

Knowledge work systems are there to help to deal with problems requiring technical expertise
or knowledge. Software includes:

 Word-processing for clerical staff;
 Spreadsheets for accounts, and sales staff;
 Database managements systems for keeping records;

 CAD for designers;
 Project management systems;

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