Page 225 - DMGT505_MANAGEMENT_INFORMATION_SYSTEM

Management Information Systems

Notes  Expert systems for specialist staff. An example of this may be a system that enables an
engineer to select a particular metal alloy for a bearing. He could type in the parameters
he needs and the system can suggest several different alloys. It is then up to the engineer
to us his knowledge and experience to decide what alloy he will use.
KWS help the professional specialist.

11.3.1 Requirements of KWS

 Help knowledge workers create and integrate knowledge into the organization.

 Need links worker to external and internal (organization) information.
 Software needs include powerful graphics, analytic capabilities, document management,
and communication capabilities.
 Usually need much processing power.

Examples of KWS

 Computer Aided Design (CAD) systems for sophisticated graphics,
 Virtual Reality systems for simulating the real world (entertainment and work, i.e. flight
simulators). Use interactive graphics and sensor equipment.
 Virtual Reality Modeling Language (VRML) is a standardized modeling language to 3-D
modeling on the WWW. It can include multimedia types (image, animation, audio) to
simulate real world settings. Browsers by Netscape and Microsoft are VRML compliant.
 Investment Workstations integrate data from many sources. Used in the financial industry.
i.e., The Bloomberg Terminal.

Self Assessment
Fill in the blanks:

9. .................................... are used to help to deal with problems requiring technical expertise
or knowledge.
10. KWS help knowledge workers create and .................................... knowledge into the
organization.
11. .................................... is a standardized modeling language to 3-D modeling on the WWW.

11.4 Enterprise-wide Knowledge Management Systems

Effective knowledge management needs a unified, managed technique that traverses the
enterprise and exceeds departmental restrictions.
Each organization, regardless of its size, depends on ready access to information to attain its
goals, serve consumers and make the most of productivity. But for an organization’s knowledge
management attempts to be really effective in the information age, we must construct a single-
source knowledge management system that crosses all organizational restrictions and obtains
effective knowledge sharing both inside and away from the enterprise.
Let us take the condition at most organizations today: The position of individuals in most
professional services firms has occurred to comprise research and knowledge recovery as a core
job duty. Individuals across the enterprise are tasked with the recovery of information so as to
carry out their duties productively.

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