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Gopika Juneja, Lovely Professional University Unit 11: Managing Knowledge in the Digital Firm

Unit 11: Managing Knowledge in the Digital Firm Notes

CONTENTS
Objectives
Introduction

11.1 Knowledge Management
11.2 Types of Knowledge
11.2.1 Explicit Knowledge

11.2.2 Tactic Knowledge
11.3 Knowledge Work Systems
11.3.1 Requirements of KWS
11.4 Enterprise-wide Knowledge Management Systems
11.4.1 Building Enterprise Knowledge Management

11.5 Summary
11.6 Keywords
11.7 Review Questions

11.8 Further Readings
Objectives

After studying this unit, you will be able to:
 Understand the concept of knowledge management system
 Describe enterprise-wide knowledge management systems

Introduction

In today’s new age economy, knowledge and information are the most important factors in the
long-term success of both an individual and an organization. Knowledge and knowledge
management have emerged as a vital component for many organizations. In fact, knowledge
may soon be the only source of competitive advantage for an organization. All too often one
part of an organization repeats the work of another part simply because it is impossible to keep
track of, and makes use of knowledge in other parts. To manage knowledge it must first of all be
captured or acquired in some useful form. In this unit, we will discuss the concept of knowledge
management systems and enterprise-wide knowledge management systems.

11.1 Knowledge Management

Knowledge management is a critical component of an organizations success. Knowledge assets
are the knowledge that an organization owns or needs to own, to achieve its goals.
Every company’s knowledge requirements are a unique combination of knowledge strategy,
tools and technologies, processes and procedures. Knowledge management technologies capture
this intangible element in an organization and make it universally available. This approach has

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