Page 239 - DMGT505_MANAGEMENT_INFORMATION_SYSTEM

Management Information Systems

Notes 12.6 Intelligent Agents

An intelligent agent (also called intelligent assistants/wizards) is software replacement for an
end user or a process that accomplishes a specified requirement or activity. An intelligent agent
accesses an incorporated and learned knowledge base regarding a person or process to make
decisions and finish tasks in a manner that accomplishes the intentions of a user. One of the most
well recognized uses of intelligent agents is the wizards located in Microsoft Office and other
software suites.
Figure 12.1

The use of intelligent agents is expected to grow quickly as a way for users to:

 Simplify software use.
 Locate websites on the Internet and corporate intranets
 Assist customers do comparison-shopping between the many e-commerce sites on the
Web.

Task Make distinction between user interface agents and information management agents.

Self Assessment

Fill in the blanks:
12. Every natural intelligent system is considered as .................................... since it accomplishes
mental functions on both the symbolic and sub symbolic stages.
13. An .................................... is a software surrogate for an end user or a process that fulfils a
stated need or activity.
14. An intelligent agent uses a .................................... and learned knowledge base about a
person or process to make decisions and accomplish tasks.

234 LOVELY PROFESSIONAL UNIVERSITY