Page 134 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills

Notes Due Process Non-action: This happens when a problem is too costly, or it will take to long, or is
a big risk.
Expanding Resources: This is where the conflict is limited resources, so the simple solution is to
provide more.
Non-action: This is when people do nothing in hopes that it will someday disappear.
Secrecy: This is when a certain group of the organization try to hide the problem from the
majority.
Superordinate Goal: This is an organization goal that should be focused on by the conflicting
parties rather than individual goals.

6.9 Review Questions

1. Explain about four major negotiation styles.
2. Describe strategies and techniques of negotiation.

3. Discuss about the alternative negotiation style.
4. Explain about the steps for resolving conflicts.
5. Define compromise and accommodating.
6. Define confronting and negotiating.
7. What do you mean by super ordinate Goal?

8. Explain about Administrative orbiting.
9. Describe about the ways to choose appropriate Negotiating Style.
10. Describe about the effective conflict management Techniques.

Answers: Self Assessment

1. Collaboration 2. Negotiation

3. Goal 4. Exploration
5. False 6. False
7. True 8. True
9. (a) 10. (b)

11. (c)

6.10 Further Readings

Books Booth, A., Crouter, A. C., & Clements, M. (Eds). Couples in Conflict. Mahwah, NJ:
Lawrence Erlbaum.
Casing a Promised Land by Goodall: Carbondale: Southern Illinois University
Press.
Conflict Management & Organization Development by Willem F.G. Mastenbroe:
John Wiley & Sons.

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