Page 138 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills

Notes 7.2 Importance of Perception

People's behavior is based on their perception of what reality is, not on reality itself. The world
as it is perceived is the world that is behaviorally important.

Factors that Influence Perception

1. Perceiver

2. Situation
3. Target
Person Perception: Making Judgments About Others

Basically, the theory suggests that when we observe an individual's behavior, we attempt to
determine whether it was internally or externally caused.

Determinants

1. Distinctiveness: shows different behaviors in different situations.
2. Consensus: response is the same as others to same situation.

3. Consistency: responds in the same way over time.
How Perception Helps Employers in Organisation

Human nature can be very simple, yet very complex too. An understanding and appreciation of
this is no prerequisite to effective employee perception in the workplace and therefore effective
management and leadership.

There is a known fact that without perception , nothing can be done in an organization and for
doing any task we need a perception which is accepted by all the employees in an organization.
It is the key for the manager to make her team work and get the better output for the organization.
Perception helps each and every individual in the organization to carry the things in different
ways as the organization needs different perceptions to make successful results.
If the manager has good perception in any department of the organization, the department team
will have SAFE SOLUTIONS with RISKY IDEAS.

 to find innovative solutions for the problem.
 to leverage creativity and motivate the higher plateau of thinking.
 with the help of perception, habits and attitudes will get changed.
 with the help of perception, we can find solutions the most difficult problems.

Perception Plays both Positive/Negative Part in Many Aspects of the Organisation

Employment Interview

 Perception can help the manager to recruit the best fit.
 Perceptual biases can affect the accuracy of interviewers' judgments of applicants.

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