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Unit 10: Structural Intervention

 Applications are properly called OD to the extent that the latter is true: it is used by the OD Notes
practitioners but it is expected that OD label would not be applied whenever structural
interventions are carried out without the attention to the social system or to humanistic
values.

10.3 Keywords

Quality of Work Life: A way of thinking about people, work, and organisation.

Reengineering: An intervention that focuses on dramatically redesigning core business processes.
Socio-technical System: Considering both the social system (human) and the technical system
simultaneously, in order to match the technology and the people optimally.

10.4 Review Questions

1. Explain TQM appears to be highly congruent with OD approaches and values.
2. What are self-managed teams and how they are relevant to socio-technical system design?
3. Consider a symptom of a problem that exists (or has existed in the past) in an organisation
in which you work. Which approach would you use to diagnose and solve the problem?
4. Consider a business that has considerable and numerous problems related to operational
Processes and methods which is suffering financial loss as a result. Which approach would
be the most appropriate? Why?

Answer: Self Assessment

1. True 2. False
3. True 4. False

10.5 Further Readings

Books Cummings, Thomas G., & Worley, Christopher G. (2000), Organisation Development
th
and Change (7 Edition), South-Western Educational Publishing.
French, Wendell L., and Cecil H. (1996), Development: Behavioral Science Interventions
for Organisation Improvement (5 Edition), New Delhi, India: Prentice Hall of India.
th
Hatch, Mary J. (1997), Organisation Theory, New York: OUP.
Senge, Peter M. (1990), The Fifth Discipline: The Art and Practice of Learning
Organisation, New York: Doubleday.
Sinha, Dharni P. (1986), T-Group, Team Building and Organisation Development,
New Delhi, India: ISABS.

S. Ramanarayan, T.V. Rao, Kuldeep Singh, Organisational Development Interventions
and Strategies.

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