Page 97 - DMGT520_ORGANIZATION_CHANGE_AND_DEVELOPMENT

Organization Change and Development

Notes
in charting new paths. These are people who go where no one has gone before. Then there
are those who feel more secure when they walk a path that already exists. The mental
make-up for the two tends to be very different. The two eat different kinds of breakfast to
become who they are. Above all else, people who build institutions need to have a certain
sense of history. They need to be driven by an inner call that is disproportionate to the pot
of gold at the end of the rainbow. Because, in reality, the rainbow has no end.
Question:
Analyze the above case and discuss it in detail.

6.4 Summary

The unit discusses the three components – diagnosis, interventions and programme management
critical to all organisations development programme. The more people learned about these
three components the more effective they will become in their organisational improvement
efforts. OD is a complex blend of art, science and craft gained through the study of these three
components.

6.5 Keywords

Diagnosis: The process of collecting information about a client system and working
collaboratively with the client to understand the system’s current functioning.
Evaluation: Information about the overall effects of a change programme.
Feedback: Information regarding the actual performance or the results of the activities of a
system.

6.6 Review Questions

1. Discuss the importance of diagnostic activities as emphasized by Beckhard.
2. Explain the logical progression of events that unfold overtime in managing an OD
programme.
3. Write short note on discrepancies analysis.

Answers: Self Assessment

1. Action programme 2. OD programme
3. Interventions 4. OD programmes

5. True 6. False
6.7 Further Readings

Books Cummings, Thomas G., & Worley, Christopher G. (2000), Organisation Development
and Change (7 Edition), South-Western Educational Publishing.
th
French, Wendell L., and Cecil H. (1996), Development: Behavioral Science Interventions
th
for Organisation Improvement (5 Edition), New Delhi, India: Prentice Hall of India.

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