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Total Quality Management Dilfraz Singh, Lovely Professional University
Notes Unit 10: Quality Management System
CONTENTS
Objectives
Introduction
10.1 ISO 9000
10.1.1 ISO Standard Series and Some Other Standards
10.1.2 ISO 9000 Quality System Certification
10.1.3 Benefits of ISO Certification
10.1.4 Limitation of ISO 9000 Certification
10.2 ISO 9001 Requirements
10.2.1 Scope
10.2.2 Normative Reference
10.2.3 Terms and Definitions
10.2.4 Quality Management Systems (QMS)
10.2.5 Management Responsibility
10.2.6 Resource Management
10.2.7 Product Realization
10.2.8 Measurement, Analysis and Improvement
10.2.9 Documentation
10.3 Implementation
10.3.1 Internal Audit
10.4 ISO 14000
10.5 Summary
10.6 Keywords
10.7 Review Questions
10.8 Further Readings
Objectives
After studying this unit, you will be able to:
Define ISO
Discuss ISO 9000
Explain ISO 9001 & ISO 14000
138 LOVELY PROFESSIONAL UNIVERSITY
