Page 145 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes Some other System Standards include:
QS 9000: Encompasses ISO 9000 and the Big Three Auto Makers specific requirements.
TS 9000: Based on ISO 9001 establishes quality systems requirements for the worldwide
telecommunications network.
FDA-CGMP: Medical Device, Current Good Manufacturing Practices (includes all of ISO
9001).

10.1.2 ISO 9000 Quality System Certification

Initially, ISO 9000 was used as the basis for specifying quality requirements in contractual
arrangements between a purchaser and supplier. Customers would perform on-site assessments
of their suppliers to ensure compliance.

Third-party “registrars” are now being used to perform independent ISO 9000 assessments.
These certifying bodies are officially authorized by a national accreditation group to carry out
the audits and issue certificates. Registrars certify to customers that a supplier is complying with
all the applicable requirements of the standard.

10.1.3 Benefits of ISO Certification

Some basic benefits of ISO 9000 Certification are summarized below:
Improved customer satisfaction
Greater quality awareness
Higher real and perceived quality

Positive cultural change
Competitive edge
Increased market share
Increased productivity

Reduced costs.
10.1.4 Limitation of ISO 9000 Certification

Though ISO 9000 has proved to be very effective for software development organizations,
however, it also suffers from several limitations.

ISO 9000 does not automatically lead to Total Quality Management (TQM) i.e., continuous
improvement.
ISO 9000 does not provide any guideline for defining an appropriate process.

ISO 9000 certification process is not foolproof and thus variations in the certification
norms may exist.

Self Assessment

Fill in the blanks:
1. ISO 9000 is a series of standards dealing with …………………… management systems.

140 LOVELY PROFESSIONAL UNIVERSITY